Q. What allergens and E numbers are in your products?
Some of our stuffed products and other items such as our sausages, haggis and black pudding may have preservatives, flavor enhancers and other allergens within their ingredients. These will be clearly marked on the product labels. Otherwise you may download our full allergen information list here:
Alternatively you may call the office on 01387 730326 and we will be happy to advise.
Q. What makes your products special?
We source only the finest of produce from well managed farms and estates. We follow the seasons and try to supply whatever is best according to the season, and we are proud of our region. The very positive feedback we get from our customers provides the best testament to our meats.
Q. How many items do i need to order to get FREE delivery?
All you need to do is order items to a value of £75 or more to qualify for free delivery.
Q. I would like to send a box as a gift to a friend. How do i do this?
When you order you can enter different delivery details from the invoice details. Simply fill in your friend’s address in the delivery details and add a message to your friend in the comments section.
Q. Is your meat suitable for freezing?
Yes. We send out most of our home delivered meat fresh, vacuum packed, with a fresh best before date on. Unless stated on our website, some products are dispatched frozen and we cannot always guarantee it will still arrive frozen.
Q. Why do you vacuum pack the meat?
Vacuum packaging is the best form of packaging because it is suitable for home freezing, helps to keep the meat succulent and is the natural way to keep the meat fresher for longer.
Q. How are game birds prepared?
Each bird is plucked, dressed and oven ready, they are tray wrapped and vacuum packed.
Q. Can you ship to the states?
Sadly we are not allowed to ship to the USA.
Q. Can you send boxes to mainland Europe?
Please call us on 01387 730326 for further information as we may be able to deliver to certain areas.
Q. Do I have to be in to receive the goods?
No, our carrier will leave the goods in a safe place if instructed to do so, however it is preferable if you are in to receive and refrigerate your order.
Q. Can I request a different cut that is not specified on the website?
Yes, our butchery department is based on-site and our skilled craftsmen are more than happy to help with all requests. Please call us on 01387730326 with any requests.
Q. Can I collect my order?
Yes of course, you may use our free click & collect service. We have ample parking and love to meet our customers face to face.
Q. Do I have to order on-line?
No you may call our office on 01387 730326 if you prefer and one of our dedicated team will be happy to take your order.
Q. Are you on social media?
Yes, we are on facebook @blackface.meatcompany and twitter @blackfacemeat. We post regular updates and special offers on social media.
Q. Can I track my delivery on-line?
Yes, once the courier has collected your parcel from us a tracking number will be emailed to you.
