Ordering information
How to shop online
Follow our guidelines below for an enjoyable and hassle-free shopping experience.
1. Selecting products
To find a product visit click the links on the right hand side of the page.
To add a product to your shopping basket select the quantity required from the drop down list (you can alter this later on) and click the BUY button. This will take you to the shopping basket page.
2. Shopping Basket
You can view the products that you have added to your shopping basket at any time on the shopping basket. Here you can edit quantities of the products in your online shopping basket, you may also remove items by setting the quantity to zero and clicking the UPDATE button.
The total displayed in the shopping basket page is the inclusive, delivered price (delivery to UK mainland only) in Pounds Sterling. For other delivery destinations contact us for a quotation prior to purchase.
When you are happy with the items in your shopping basket click the PROCEED TO SECURE SEVER button at the bottom of the shopping basket page.
3. Checkout
[Top of page]3.1 Security
We use Secure Sockets Layer (SSL) encryption technology, which is the industry standard and among the best software available for secure payment transactions. Your transactions (including credit card information) are "scrambled" so that security is never compromised. The encryption makes it virtually impossible for unauthorised parties to read any information sent to us. SSL works with Netscape Navigator (version 3.0 and above), Microsoft Internet Explorer (version 3.02 and above) and AOL (AOL 3.0 and above). For more information on data security read our privacy policy.
3.2 Terms and Conditions
Read our terms and conditions, if you agree click the PROCEED button. You can read our terms and conditions here.3.3 Checkout Login
On entering the checkout area you have two options:3.3.1 New customers
New customers should click the link to add their details. We will require name, address, delivery name and address (including full postcode), and your credit card information.3.3.2 Returning customers
Customers on subsequent visits to blackface.co.uk can enter their e-mail address and password and retrieve their details. This is a secure process that makes your shopping experience as fast as possible.Under the login form there is a "Remember me" check box. This check box uses a cookie to store your login details on your computer, if you are concerned about the security of cookies, or if you are shopping from a public computer do not tick this box.
If you have forgotten your password you can click the "forgotten password" link. You will be prompted to enter your e-mail address and postcode, it is important that this is the same e-mail address and postcode you originally registered with. You password will be sent directly to your e-mail address.
3.4 Payment
All prices are quoted in Pounds Sterling.We can accept the following credit and debit cards online: Visa, Mastercard, Switch.
3.5 Order confirmation
Once all your details have been entered into the checkout form you will be presented will an order confirmation page. You may print this page for your records, you will also be sent a confirmation e-mail Neither of these should be treated as a final invoice, a receipt will be sent with your goods. You order will carry a unique order number, this is displayed in your e-mail and on the confirmation page. Please quote this order number in all correspondence.
Delivery
All of our products are delivered to the UK mainland for free. We are not currently able to deliver outside of the UK, deliveries to offshore UK addresses may incur an additional charge, contact us for details.
Because all of our food products are seasonal they are not available for delivery year-round. When you view our product pages each item gives details of the seasonal availability. We will contact you with a more accurate delivery date nearer to the date of dispatch.
[Top of page]Exchanges and Returns
When you receive goods ordered from Weatherall Foods Limited, you have a statutory right that allows you to cancel the order up to seven working days starting from the day AFTER the goods were delivered. Please note 7 working days do not include public holidays or weekends.
We will refund the price paid as soon as possible, but no later than 30 days from notification that you wish to cancel the order. This notification must be in writing, and will not be accepted in the form of a telephone call only. We will only refund the cost of the goods and the original carriage cost.
You must return the goods to Weatherall Foods Limited, or make them freely available for collection by our appointed courier. If you do not freely return the goods, at your cost, to Weatherall Foods Limited Ltd then we may have to deduct any reasonable costs we incur in recovering the goods from you. This will be deducted from your refund.
If you, the consumer, wishes to return goods, you will return them at your own cost, we will only refund the return carriage if the goods are faulty or are incorrect.
Where products supplied are damaged, incorrect or faulty we will either replace the item or issue a full refund within 30 days of notice. We may request goods to be returned for inspection prior to agreeing to any refund at your cost. If goods are confirmed to be faulty, damaged or incorrectly supplied we will refund any carriage costs incurred in returning the goods.
[Top of page]Complaints
Should you have a complaint about any product purchased from Weatherall Foods Limited, or about our web site please address this to: ben@blackface.co.uk or contact us by post, telephone, fax or in person (contact details here).
We will review and acknowledge your complaint by e-mail or letter within five working days. We aim to resolve all complaints within 14 days of receipt, you will receive a full reply by e-mail or letter. If your complaint takes longer than expected to resolve we will keep you informed of our progress as we investigate the relevant issues.
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At blackface.co.uk we endeavour to make shopping as simple and user-friendly as possible. For further information click on the topics below or continue reading for information on how to shop on-line.